Get in Touch With Us
Got a question about one of our reviews, spotted something on the site that needs updating, or want to suggest an online casino for us to look at? This page covers how to reach the Online Casinos team and what to expect once you do.
How to Get in Touch
Email is the best way to reach us. We read every message that comes in and aim to reply within two working days. Send your note to [email protected], and try to include a short summary of what your enquiry is about so we can route it to the right person straight away.
What We Can Help With
- Questions about our reviews and ratings — If you want more detail on how we assess a Canadian online casino, the free spins offers we cover, or why one brand ranks above another, ask away.
- Corrections — Bonus terms, wagering requirements and free spins offers change often. If you spot something on the site that looks out of date, we want to know so we can check it.
- Content suggestions — If there's a Canadian gambling site, payment method, or topic you'd like us to cover that we haven't, let us know.
- Partnership or editorial enquiries — If you represent a casino brand or a related business and want to discuss working with us, introduce yourself and explain what you have in mind. Any commercial relationship we hold with a casino never decides where it ranks on our pages — our editorial ratings are set independently.
- Player support concerns — If you or someone you know is struggling with their gambling, mention this in your message and we'll point you towards appropriate support resources rather than casino recommendations.
Before You Write In
A few things we can't help with directly, but that are worth knowing:
- We don't process deposits, withdrawals or account issues — those go through the casino operator itself, not through us.
- We can't guarantee a specific free spins offer, bonus code or promotion will still be live by the time you read our page — always confirm current terms on the operator's own site before signing up.
- Licensing and eligibility rules vary by province and by operator, so if you have a question about whether a particular site can legally accept you as a player, the casino's own terms and your provincial regulator are the authoritative source.
If you're weighing up which Canadian casino to join, our comparison pages walk through welcome bonuses, game libraries and payment options in more detail than we can cover here. Readers looking at options outside the standard self-exclusion scheme may also find our page on Best Non GamStop Casinos 2026 useful.
What Happens After You Send a Message
Every message is read by a real person on our team — we don't rely on automated replies to close out enquiries. Once we've reviewed what you've sent, you'll get a genuine response, not a template. Our target turnaround is two working days, though it can run a little longer if we're mid-way through updating reviews or checking a batch of bonus terms across multiple online casino Canada brands.
Why Your Feedback Matters
Free spins offers, deposit bonuses and wagering conditions shift regularly, and operators sometimes change their terms with little notice. Reader tips are one of the ways we catch these changes quickly, alongside our own periodic checks. If something you read on steeltoad.ca didn't match what you found when you signed up at a casino, tell us — it helps keep the site useful for the next person comparing gambling sites in Canada.
Thanks for taking the time to reach out. We look forward to hearing from you.